Dorothy Thong Heels

At Eridani, we want you to love every pair of footwear you purchase from us. However, if for any reason you're not completely satisfied with your purchase, we've got you covered with our hassle-free Returns & Exchange policy.

Here's everything you need to know:

No Questions Asked Policy:
We believe in simplicity and transparency. That's why we offer a No Questions Asked return policy, ensuring a stress-free shopping experience for you.

Timeframe:
You have upto 7 days from the date of delivery to initiate a Return or Exchange for any product, provided it's in an unused condition.

How to Initiate:
Go to the return/exchanges tab and follow the steps mentioned there.

Proof of Return:
When returning a product, please ensure you obtain a receipt from the courier partner as proof of return. This helps us process your return efficiently.

Exceptions:
Please note that products ordered from third-party marketplaces are not eligible for replacement, return, or refund. For assistance with such purchases, kindly contact their support teams directly.

Sale Items:
Items purchased during a sale are not eligible for exchange or return. If you encounter any issues with the return process for sale items, please reach out to us via Email (support@eridani.in) or Call/WhatsApp (+91 9653323975).

Manufacturing Defects:
If you receive a product with a manufacturing defect, please notify us within 48 hours. We'll promptly replace the product or provide a full refund, no questions asked. Kindly note, this will take place once your damaged/defective piece is picked up.

Condition of Returned Items:
For a successful return or exchange, the product must be unused and in its original condition, including the original packaging.

Please Note that shipping amounts are non-refundable, as they cover the cost of delivering your order to you.

At Eridani, your satisfaction is our top priority. We're committed to ensuring that your shopping experience with us is nothing short of exceptional. If you have any questions or concerns regarding our Returns & Exchange policy, please don't hesitate to reach out to us. We're here to help!