Portia

You can exchange or return any product within 7 days of delivery in an unused condition. Reverse shipping costs will be borne by the customer. To return any product you can go to our RETURNS tab.

We do not offer cash refunds. In case of Return, you can either exchange the product or request for a credit note with the same amount with the validity of 1 year. Discounted products can only be exchanged for size.

For any Return/Exchange, you will be charged INR 1.00 for authentication. The shipping cost for returns and exchanges will be borne by Eridani

Bags are not eligible for Returns and/or Exchange

To be eligible for replacement/return, the product must be unused and in the same condition as received. It must also be in the original packaging, if the tags are removed it will be considered that the product is used, and hence we will not accept the return.

Please note, it takes 72 hours for return pick ups to take place, pls notify us once your return pickup is done. We will ship your exchange pair only once the pickup is done. The exchanged pair will reach you in 7 working days.

If you receive a product that has a manufacturing defect, we request you to get in touch with us via Email (support@eridani.in) or WhatsApp (9082064181) within 48 hours. If a product has a manufacturing defect and is notified to us within 48 hours of delivery, we will replace the product or refund you for the same.
If defects arise from accidents or physical damage, we will not be liable to offer an exchange/refund. 

Kindly note, refunds (in case of a defect) are processed within 15 days once we receive the product back to our warehouse and it is checked.

Shipping amounts paid by customers are Non-Refundable.